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FAQ

• Can I use this app at retail store and redeem the coupon off the screen?

  • Unfortunately, NO.
    This app helps you to better organize/manage your coupons, but you STILL need to present the physical coupons to the cashier at checkout as they need to mail the coupons back to manufactures to get refund.

• (iOS) How do I transfer my coupons to another device?

  • For "Coupon Keeper", there are two ways to share or transfer data between different devices. One is through iTune File Sharing, the other is through Email.
    
    If you have "Coupon Keeper" on Android, you can also transfer coupons information between iOS and Android devices.
    
    Here are the steps for transferring coupons between devices using iTune File Sharing:

    • 1. Connect your iOS device to your computer using the included Dock Connector to USB cable;
      
    • 2. Launch iTunes 9.1 or later on your computer;
    • 3. Select your iOS device from the Devices section of iTunes;
      
    • 4. Click the Apps tab and scroll down to the bottom of the page. Then click the app "Coupons2";
      Note: If you do not see the file "ExportCoupon.zip" shown in the image below, you need to execute the command "Export Coupons to iTunes" which can be found at "Setting" -> "Data Management" in "Coupon Keeper" on your device;
      
    • 5. Then choose the file "ExportCoupon.zip" and click button "Save to". A window will pop up and ask the location to save the file. For instance, you can choose "Documents" as the storage destination as below;
      
    • 6. After saved the file "ExportCoupon.zip" to "Documents", disconnect your current device and connect your another device to your computer and repeat step 3~4;
      
    • 7. Click button "Add..." to chose the same file "ExportCoupon.zip" you just saved in the "Documents". After choose the file, you shall see "ExportCoupon.zip" listed on right side under app "Coupons2";
      
    • 8. Last step is to execute the command "Import Coupons from iTunes" which can be found at "Setting" -> "Data Management" in "Coupon Keeper" on your device.
    For more information about "iTune File Sharing", please refer to this document: https://support.apple.com/kb/ht4094.
    
    Here are the steps for transferring coupons between devices using Email:
    
    
    • 1. Select "Export Coupons Without Images" or "Export Coupons With Images" which can be found at "Setting" -> "Data Management" in "Coupon Keeper" on your device;
      
    • 2. An email will be created with the coupon data as an attachment, send it to an email address which you can view on the device where you want to import the coupons;
    • 3. Open the email on your destination device:
      
    • 4. Tap the attachment and select "Open in Coupons2":
      
    • 5. "Coupon Keeper" will ask for confirmation after step 4:
      
    • 6. Select "Yes" and that's it!
      

• (Android) How do I transfer my coupons to another device?

  • For "Coupon Keeper", there are two ways to share or transfer data between different devices. One is through USB/SD card, the other is through Email.
    
    If you have "Coupon Keeper 2" on iOS, you can also transfer coupons information between iOS and Android devices.
    
    Here are the steps for transferring coupons between devices using USB/SD card:

    • 1. Run "Coupon Keeper", select menu -> "Settings" -> "Data Management";
      
    
    • 2. Select "Export Coupons to USB/SD card";
    • 3. Connect your device to computer and set USB connection to "Media device" from your android device;
      
    • 4. Find and open the newly connected device from your computer; you shall be able to locate the export file at: [Your Device]\CouponKeeper\CouponExport.zip;
      Note: If you can not find the file "CouponExport.zip" from your computer file system, sometimes you may just need to restart and reconnect your android device by repeating step 3;
      
    • 5. Copy the file CouponExport.zip and save it to your computer. For example, you can choose "Documents" as the destination and save the exported ExportCoupon.zip at there;
      
    • 6. Now you have sucessfully saved/backed up coupon data to your computer from android device. To import the previous saved CouponExport.zip to your android device from your computer, you need to hook the android device with your computer by repeating step 3;
      
    • 7. From your computer find the file "CouponExport.zip" you just saved in step 5 and copy it to your android device at this location: [Your new Device]\CouponKeeper\;
      
    • 8. Disconnect your android device and run "Coupon Keeper" on it, then select menu -> "Settings" -> "Data Management";
      
    • 9. Select "Import Coupons from USB/SD card" and confirm your selection, Done.
      
      
    Here are the steps for transferring coupons between devices using Email:
    
    
    • 1. Run "Coupon Keeper", select menu -> "Settings" -> "Data Management";
      
    • 2. Based on your need, select any option under "Import/Export via Email";
    • 3. An email will be created with the coupon data as an attachment, send it to an email account which you can view and open from the device where you want to load the coupons data later;
      
    • 4. Receive and open the email on your destination device, preview or download the attachment (CouponExport.ck2s);
      
    • 5. "Coupon Keeper" will be open and ask for confirmation of import:
      (Sometimes you may get a popup window asking "Complete action using", just tap "Coupon Keeper" to continue;)
      
    • 6. Select "OK" and Done!
      

• The App won't scan barcode.

  • Hints for successful barcode scanning:
    
      * Make sure your device has auto-focus camera;
        (iOS: iPod Touch 4, iPhone 3GS/4/4S/5/6 and iPad 3rd generation or newer are supported; iPhone 3, iPad 2 and iPod Touch 3 or older are not supported)
        (Android: Auto-focus rear camera is required. Check your device's manual/specification for more information.)
      * Ensure there is plenty of light;
      * The distance between camera and coupon should be about 3 to 6 inches (further for newer devices);
      * Wait for the autofocus to finish;
      * Hold still while scanning barcode.
    

• What kinds of coupon barcode are supported in Coupon Keeper?

  • Currently "Coupon Keeper" supports the following Coupon Barcode type:
    Databar-Exp	Stundard coupon format which is used in almost all of the Manufacturer's Coupon;
    UPC-A/EAN-13	Original coupon format which is used in some of the Manufacturer's Coupon and/or Store's Coupon;
    GS1-128	Deprecated coupon format which is rarely used in some of the Manufacturer's Coupon;
    CODE-128	Non-standard coupon format which is mostly used as Store's Coupon, such as: Target, Sports Authority, etc.
    CODE-39	Non-standard coupon format which is mostly used as Store's Coupon, such as: Sweet Tomatoes, Harbor Freight, etc.
    I2/5	Non-standard coupon format which is mostly used as Store's Coupon, such as: Buca, etc.
    Codabar	Non-standard coupon format which is mostly used in internet printed coupon in Canada.

    
    Scan "Databar-Exp" barcode (if available) will get you more detailed information for the coupon.
    
    (Click each barcode type to see more information)

• How to search the matching coupons by scanning a product's UPC code?

  • Instead of typing the product name, now you can simply just tap the barcode icon from the search bar and scan the product's UPC code. Then the app will automatically pull out the matching coupons from your coupon database.
    
    There are some limitations applying to this feature:
    1. This "product UPC search" is a FUZZY search. It can only find the coupons if both product UPC and coupon barcode have same manufacturer id encoded. The search result may not be 100% accurate due to this design nature and it CANNOT guarantee the coupons from search result will work on the product scanned.
    2. This feature only works for manufacturer's coupon(s), it WON'T work for store coupon(s) or manually entered coupons;
    3. For Canadian coupons, it only works on the coupon with 'Databar' (the long code) or 'UPC' (normally starts with 99 or 5) but not those 7- or 8-digit barcode.

• Why is the scanned "Expiration Date" different from the printed "Expiration Date" in coupon?

  • There might be two reasons for this difference:
    1. The scanned "Expiration Date" is decoded from coupon barcode, sometime it is different from the printed "Expiration Date".
    2. The same coupon barcode has been reused. A scanned "Expiration Date" associated with some dated coupons may not be updated yet .
    Either way, please always use "Expiration Date" that is printed on the coupon and the retailer will follow that date.

• Why is 'Expiration Date' of printable coupon feed incorrect or empty?

  • Most internet printable coupons have a 30-day expiration date set from the time when it was printed, thus each client will have different expiration date for the same online coupons. For coupon without 'Expiration Date' encoded in barcode, we have left this field open on purpose in order to make it easy for user to select the accurate expiration date for their own internet coupons collections.
    For example:
    
    

• (Android) I already upgraded to full version, but now the app asks me to upgrade again.

  • The purchase history is saved in Google Play Store and linked to your account. This issue means Google Play Store can't verify your purchase information. Please follow these steps on your android device to solve the issue:
    1. Make sure your device has good internet connection;
    2. Go to "Settings" - "Apps" - "Coupon Keeper", select "Force stop";
    3. Go to "Settings" - "Apps" - "Google Play Store", select "Force stop", then select "Clear cache";
    4. Go to "Settings" - "Apps" - "Google Play services", select "Force stop", then select "Clear cache";
    Now run "Coupon Keeper" again to see if it's Full version.
    
    If it doesn't work, try repeat step 1-4 and restart your device;
    
    If it still doesn't work, please check if the "current Google Play Store account" on your device is same as the account who purchased the upgrade.
    To verify that, simply run "Coupon Keeper" and go to "Menu" - "Upgrade" and select "purchase upgrade", Google Play Store will prompt a purchase window with your "current Google Play Store Account". (Don't worry, there won't be any charges until you click "Buy" at the final step.)
    
    After all these steps, if the issue still persist, please contact us with your order detail (Order Id, Order Date) and we will be happy to assist you with it.

• Are the coupons' detail information feeds generated by computer automatically?

  • No. We have dedicated staff members who manually collect and entry these coupons data from various resources daily; which is also the main reason we charge a little more on the one-time full version upgrade.

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